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Because our software often becomes a "mission critical" part of our customers' business operations, we take seriously our commitment to provide world class, personalized support.
The Autotask Client Services Organization is 100% focused on the customer experience. Our group consists of three integrated teams:
Training
Our team of professional trainers is experienced in distance learning and has access to state-of-the-art, web-based remote classroom training tools. In addition to providing basic training to new customers, we also offer advanced and customized training to fit your needs - both remotely and on-location - to help you get the most out of Autotask.
Customer Support
Our team of customer support specialists is on-call and ready to resolve any issues you may encounter. Since they have been using Autotask to track all support tickets for years, they are also "Autotask customers" with expert knowledge of process and product. Their responsiveness and professionalism is second-to-none. As an Autotask customer, you will be given access to our priority "client access portal" into our customer support group, and unlimited free support. Our customer support team is ready to assist you whenever you ever need them.
Account Management
Each new customer of Autotask is assigned to an account manager whose sole responsibility is total client satisfaction. They begin by carefully managing your implementation of Autotask and continue to monitor your satisfaction on an ongoing basis to ensure that you are making the most of your investment in Autotask. No wonder that our customer retention rate is better than 98%!
Professional Services
Let's face it. Running a successful business is complicated - very complicated. You have a ton of details to manage - internal staff, customers, resources, finances, contracts, your business infrastructure, and more. Because Autotask touches all facets of your business, and brings everything together into a seamless business platform, great thought needs to go into how to best configure it to optimize your unique business processes. Our professional services team is staffed with seasoned business professionals who can provide various services to ensure your business processes and Autotask configuration are aligned for maximum ROI.
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