Autotask Pro's Dispatcher Workshop gives you complete control of your resources' schedules, from a single unified calendar. With color coded utilization metrics, and the ability to drag and drop items to quickly reprioritize, reassign, and reschedule them with the greatest of ease, maintaining optimal resource utilization at all times is now a reality.

Your dispatchers always know who is available for assignment, your technicians always know where they need to be, and you'll always be sure that your customers are being serviced in a timely manner.

Spend less time figuring out who's doing what and more time on billable activities.

Look how Autotask Pro lets you manage your technicians better:

See Priorities At A Glance Service calls are color-coded for priority and can easily be scheduled, rescheduled and modified by the dispatcher. All you have to do is schedule a service call and start adding tickets to it. That service call will automatically appear on the calendar of any technician assigned to those tickets.     See Every Tech's Schedule In One Place Service calls are color-coded for priority and can be easily scheduled, rescheduled and modified by the dispatcher. All you have to do is schedule a service call and start adding tickets to it. That service call automatically appears on the calendar of any technician assigned to those tickets.     Prevent Scheduling Conflicts Technicians can freely access their Service Desk calendar from their Home page. They're able to review their upcoming service calls, schedule non-service appointments and block out "busy time," indicating that they are unavailable for service calls for a given period of time, preventing scheduling conflicts.     Create Statements Of Work Effortlessly Once your technicians are on-site, they're able to generate statements of work listing the tickets addressed in the service call. This provides your customers (and you) with a record of who was there, what tickets were addressed, and what services were provided.     Map Service Call Location With A Single Click Wherever a service call appears on a calendar, a "Map" link provides instant access to a Mapquest™ popup with the account location already displayed. With Autotask Pro's Tech Scheduling and Dispatching feature, dispatchers always know where they're sending their techs and techs always know exactly where they're going.     See Integrated Ticket & Service Call Info A Service Call tab provides direct access to service call information right from the ticket itself. If the ticket has already been scheduled for a service call, you'll know when it's going to take place. If service calls have already been scheduled for that account, you're able to assign the ticket to an existing service call immediately, or create a new one right from the Edit Service Desk Ticket window.     View Service Calls Any Way You Want The new Service Call search and display grid allows you to query a comprehensive service call list by account, date, status, priority or resource, offering a complete picture of service call activity for any period of time     Automate Management Of Tickets Assigned To Service Calls Automated workflow rules can be set up to automatically assign service tickets to specific service queues. You can also use our workflow automation engine to provide notifications to your techs of their assignments.

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