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11 March 2007
Autotask Assists Gaeltek In Managing Services
Of British Council
Gaeltek implements Autotask to provide assistance with the management of IT services within the British Council USA Offices
Gaeltek, a managed services provider with a prestigious client base, including a number of retail, legal and government clients, such as the British Council offices in Washington DC, has implemented Autotask to introduce an automated ticket system to provide a more efficient IT service and extinguish the use of Post Its for once and for all!
With no formal ticket system, and tasks being sent and recorded by email, Gaeltek were in a position where they wanted to expand the business but as the team was spending over 15 hours a week transferring tasks present in emails to timesheets there was no time to accommodate that expansion. Worse still was that they were underselling to their clients what they were doing and the quality of service they were providing.
Andy Harper, CIO, Gaeltek, "It was proving impossible to grow our business; we were constantly duplicating effort transferring data from Post Its and emails into our timesheet system. Allied to that was the fact that the data, once entered in our timesheet, wasn't searchable so it seemed like we were spending a life time trawling through emails to find information"
Autotask has become the number one provider of web-based IT services Management Software and is used by thousands of IT service professionals worldwide. Their success is based on its proven ability to help IT service professionals automate and manage people, projects, and processes more efficiently and to run their businesses better and more profitably
Harper continues, "Since the implementation of Autotask, the possibility of doubling our business this year has become achievable, with clients such as the British Council putting a ticket request through the client portal, or sending an email which automatically is created into a ticket within their account it has saved us a magnitude of time and the ability to run a more efficient business"
Bob Godgart, CEO, Autotask, concludes, "We are delighted to be able to assist in the growth of Gaeltek and develop the work they are doing with the British Council to enable them to provide an efficient and successful service to transform them from a break - fix to a managed services organisation."
About Autotask Corporation
Autotask (www.autotask.co.uk) is the leading provider of innovative, web-based business platform allowing IT solution providers to run their businesses more easily and more profitably. Accessible via any PC or mobile device (including handhelds, smart phones, PDAs and PocketPCs) at any time without any downloads, Autotask helps professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information on Autotask visit www.autotask.co.uk.
For further information, please contact:
Megan Schanstra
Autotask
+44 (0) 203 00 63147
marketing@autotask.com
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