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9 March 2007
Zarcus Enlists Autotask to Conquer Technology Headaches
IT solutions provider Zarcus has enlisted Autotask to provide a complete solution to their IT business needs
IT solutions provider Zarcus has implemented IT services management software, Autotask to provide a solution to the business management and service needs of the company and to ensure the company's workflow, reporting and billing are uniformed within one secure solution.
Zarcus offers a bespoke service designed to support the technology needs of small business and home users with the offering of a tailored solution, and a premium, concierge-style approach to customer service. Their quest is to eliminate computer crashes, breakdowns and viruses among their clients, while at the same time improving their own efficiency and profitability. That is why Zarcus enlisted the unified web-based Professional Services Automation (PSA) software.
Catherine Smith, Managing Director, Zarcus comments, "Initially we were on the look-out for CRM software and were considering Salesforce.com, which integrates CRM with a sales function to keep tags with who you have approached clientwise. But a quick Google search lead Zarcus to Autotask. This immediately attracted our attention as Autotask is more than CRM with a bolt-on sales function; it is a fully comprehensive software solution for IT Services firms that covers all aspects of your organisation both internally but also for clients."
Autotask provides IT Services firms an affordable web-based platform to manage all aspects of technology service delivery and operations in a single, hosted application offered on a subscription basis. The software manages all mission-critical business functions, including tech scheduling and dispatching, resource management and optimisation, IT project portfolio management, contract administration, time-tracking, billing, and customer relationship management.
Catherine concludes, "Autotask's integrated modules are all run off the same database, and are accessible from a single screen covering every aspect of our business. This has given us complete control and visibility of all of out IT processes and has freed up time for us to concentrate of our client's businesses rather than our own."
Bob Godgart, CEO, Autotask states, "We are delighted that the software is helping Zarcus to grow as a successful business, and with the introduction of an international version of our software, we hope that we are well on the way to help UK organisations to manage workforce resources efficiently and service customers to help maximise the ROI of the organisation."
About Autotask Corporation
Autotask (www.autotask.co.uk) is the leading provider of innovative, web-based business platform allowing IT solution providers to run their businesses more easily and more profitably. Accessible via any PC or mobile device (including handhelds, smart phones, PDAs and PocketPCs) at any time without any downloads, Autotask helps professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information on Autotask visit www.autotask.co.uk.
For further information, please contact:
Megan Schanstra
Autotask
+44 (0) 203 00 63147
marketing@autotask.com
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