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9 March 2007
ing IT has Purchased Autotask to Help Regain
Lost Billable Hours
ing IT enlists the help of Autotask to develop from a break fix consultancy to a
managed service provider
IT support consultancy ing IT has purchased Autotask, the all in one web based professional services automation software. Autotask will enable ing IT's transition from a traditional IT services company to a managed services provider with complete visibility of what is billable, how long specific tasks are taking and what needs to be scheduled.
Daniel Adler, managing director, ing IT comments, "Prior to investing in Autotask the majority of tasks were being completed but not recorded. This therefore posed a problem with billing customers and the fact that many hours of time were not accounted for. With Autotask this process will become automated, in fact all business processes will. I have already found over £60,000 in sales opportunities in my original customer base by entering my active customers into Autotask CRM."
Adler continues, "I had not appreciated the extent of the opportunity as prior to implementing Autotask I had no way to organise the data. A full view of my business metrics will now be available in real time, making the business more efficient and therefore profitable."
ing IT Services was established in July 2002 to support small businesses with all the issues technology brings and enable them to concentrate on making profits. They offer a portfolio of pro-active services, tailored specifically to the needs of small businesses, and are designed to remove the day-to-day hassle of computers to leave the employees to work on the business, making money.
Adler, Continues, "Managed services provider is where ing IT wants to be but many of our customers are hesitant due to the fixed monthly cost that seems much more than what they currently pay. However with the implementation of Autotask a true reflection of what they would be paying if all worked hours are visible can be produced. This will prove that a monthly fixed cost is the way forward and will enable my business to grow significantly".
Bob Godgart, CEO, Autotask comments "We are delighted to add ing IT to our growing list of UK customers and to be able to assist in the automation of their business processes. With the current transition that is taking place for many IT services organisations from a break fix perspective to a managed services situation, Autotask provides an all in one web - based solution that will help any IT business run better more efficiently and become more profitable."
Autotask is the number one provider of web-based IT Services Management Software, used by over 10,000 IT service professionals worldwide. Autotask's success is based on its proven ability to help IT service professionals automate and manage people, projects, and processes more efficiently and to run their businesses better and more profitably.
About Autotask Corporation
Autotask (www.autotask.co.uk) is the leading provider of innovative, web-based business platform allowing IT solution providers to run their businesses more easily and more profitably. Accessible via any PC or mobile device (including handhelds, smart phones, PDAs and PocketPCs) at any time without any downloads, Autotask helps professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information on Autotask visit www.autotask.co.uk.
For further information, please contact:
Megan Schanstra
Autotask
+44 (0) 203 00 63147
marketing@autotask.com
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