EAST GREENBUSH, NY - Netsurit (Pty) Ltd has selected Autotask Corporation, the leading hosted business management software for IT service companies, as its IT service management solution.

Netsurit is South Africa ’s largest managed outsourced IT provider specializing in small and medium businesses (SMBs). With a staff of 160, Netsurit provides a full range of services to businesses with 5 to 250 PCs.

“It took us about six months to decide what solution we were going to adopt,” said Peter Jacobs, new business director for Netsurit. “The process, which involved all our internal and external stakeholders, started with a complete audit of the functionality we required, then moved to an examination of all available solutions.”

“In the end, we chose Autotask because it was simply the best fit for our needs,” Jacobs said.

According to Jacobs, Autotask was selected on the basis of the following criteria:

• A ticketing system with escalation and client visibility through the Client Access Portal
• Integration with the systems Netsurit already uses, including Level Platforms’ Managed Workplace and QuoteWerks’ quoting solution
• A project management system that includes issues management and project lifecycle
• Meeting dozens of other key functionality criteria identified by Netsurit

Netsurit went live with Autotask on June 2. “We now have 160 clients logging their tickets through the Client Access Portal and approximately 120 internal users taking advantage of Autotask,” said Jacobs.

“Three factors made Autotask easy to adopt once the selection was made,” Jacobs said. “First, Autotask’s training materials are very good. Second, Netsurit insisted that everyone go through the training materials. Finally, the entire company and our clients were enthusiastically backing the change.”

About Autotask Corporation

Autotask is the leading provider of innovative, web-based business solutions that allow IT solution providers to run their businesses more easily and more profitably. Accessible via any PC, at any time without any downloads, Autotask Pro and Autotask Go! help professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information on Autotask Pro and Autotask Go! visit http://www.autotask.com or call 518-720-3500.

About Netsurit

Founded in 1998, Netsurit (Pty) Ltd is South Africa’s largest managed outsourced IT provider specializing in Small and Medium Enterprises (SMEs). The company’s head office is based in Sandton, Johannesburg with a branch in Cape Town. For more information, visit http://www.netsurit.com.