Autotask Archive - 2007 Webinar Series - Autotask and HoundDog

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Autotask and HoundDog -- On the Trail of Wider Opportunities
Autotask Corporation is the leading provider of innovative, web-based business platforms allowing IT solution providers to run their businesses more easily and more profitably. HoundDog Technology is the leading provider of easy-to-use monitoring systems designed for IT Support and Managed Service companies. Thanks to integration with Autotask, when an alert is generated by HoundDog, indicating a problem, it will instantly create a service ticket in Autotask, which can be automatically routed, dispatched or escalated based on workflow rules and MSP criteria. When a ticket is closed, time and billing information are automatically captured for analysis and reporting downstream. This saves time, speeds ticket handling, and creates opportunities for greater profitability.
Special Guest - Doug Wilson, Top Dog, HoundDog Technologies

Original air date: 14 November 2007
Running time: 60 minutes
File Size: 30.5 MB

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Technology Services & Solutions
organisations that provide IT consulting, IT outsourcing and support, managed services or systems integration, as well as internal IT organisations or other IT services providers

Software Services
organisations that provide web design, development, implementation or support services, as well as ISVs and ASPs

Non-IT Consulting or Professional Services
organisations that provide consulting or professional services (non-IT-related services)

Other Specialised Services
organisations that provide other specialised services that require efficient project management, billing or other business processes

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8. What are you hoping to achieve with our software?

9. What do you consider the biggest business challenge facing your company? (check all that apply)

		Contracts and Billing Workflow			Improve Services Workflow
		Increase Service Tech Efficiency			Coordinate Scheduling and Dispatch
		Getting my Business Organised			Improve Profitability
		Winning New Customers			Delivering your Managed Services
		Accurate and Timely Reporting and Business Metrics			Accessing all of my Business Data in One Place

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